Public Administration Reform

The Case of the Republic of Kazakhstan

  • Zhansulu Muratova
doi: 10.32565/aarms.2021.3.8


The Republic of Kazakhstan is one of the countries of Central Asia which is actively working to improve the apparatus of public administration. The formation of the Republic of Kazakhstan as a sovereign state, the ongoing socio-economic reforms in the country and market relations have necessitated a transition to a new administrative mechanism. The meaning of the new mechanism means eradicating bureaucracy and corruption, increasing the level of people’s trust in the state bodies and provision of quality public services. The Republic of Kazakhstan has made  considerable progress in reforming its public  administration. The country continues to modernise  this process. The primary purpose of the present  paper is to review one of the public administration  reforms in the Republic of Kazakhstan. Specifically,  the article aims to present a reform such as creating  the Population Service Centre (PSC) and the e- government project to provide public services to the  citizens in the Republic of Kazakhstan and its results.  What is more, the paper seeks to introduce the new  upcoming reforms in public administration because  the country has encountered serious riots in January  that consequently requires changes in the system of  public administration. Thus, the aims of the complex  reformation of public administration which the President of Kazakhstan Kassym Jomart Tokayev has set will be presented in this paper. The approach that  has been used in this paper was descriptive and relied  on analysing the secondary data, including  various journal articles, reports, and national and  state programs. 


public administration digital technology reform, PSC e-Government Republic of Kazakhstan

How to Cite

Zhansulu, M. (2022) “Public Administration Reform: The Case of the Republic of Kazakhstan”, AARMS – Academic and Applied Research in Military and Public Management Science. Budapest, 20(3), pp. 133–143. doi: 10.32565/aarms.2021.3.8.


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