Public Administration Reform
The Case of the Republic of Kazakhstan
Copyright (c) 2022 ZHANSULU Muratova
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The Republic of Kazakhstan is one of the countries of Central Asia which is actively working to improve the apparatus of public administration. The formation of the Republic of Kazakhstan as a sovereign state, the ongoing socio-economic reforms in the country and market relations have necessitated a transition to a new administrative mechanism. The meaning of the new mechanism means eradicating bureaucracy and corruption, increasing the level of people’s trust in the state bodies and provision of quality public services. The Republic of Kazakhstan has made considerable progress in reforming its public administration. The country continues to modernise this process. The primary purpose of the present paper is to review one of the public administration reforms in the Republic of Kazakhstan. Specifically, the article aims to present a reform such as creating the Population Service Centre (PSC) and the e- government project to provide public services to the citizens in the Republic of Kazakhstan and its results. What is more, the paper seeks to introduce the new upcoming reforms in public administration because the country has encountered serious riots in January that consequently requires changes in the system of public administration. Thus, the aims of the complex reformation of public administration which the President of Kazakhstan Kassym Jomart Tokayev has set will be presented in this paper. The approach that has been used in this paper was descriptive and relied on analysing the secondary data, including various journal articles, reports, and national and state programs.