A Specific Target Group Study about the Workforce Retention Capability of the National Tax and Customs Administration

Abstract

In recent years, a number of conferences, lectures, and studies have been devoted to examining the organizations' ability in retaining their workforce. According to experiences, both private and public sectors are highly exposed to challenges such as the reorganization of the labour market, the international migration of the workforce, handling intergeneration problems, and understanding the needs of new generations, etc. This study explains the results of a survey where respondents were students graduated between 2012-2017 at the Law Enforcement Faculty of National University of Public Service. Each of them graduated as customs officers and benefited from the support of the National Tax and Customs Administration (NCTA) during their studies and also, this is the agency where they started their careers. On the one hand, this article focuses on junior customs officers who have already collected service experiences for a few years, and inquisitive how they see their own organization facing HR challenges in retaining their workforce, and the reasons why certain staff members intend to change. On the other, these lessons learnt might also allow the organization the estimation of how long they can expect on these young people.