The eCohesion concept: Measurement of Online Service Efficiency via Maturity Model
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Abstract
The legislation of the current cohesion policy programmes specifies that Member States shall enable beneficiaries to arrange all administrative duties via electronic portals in order to reduce the administrative burdens of cohesion policy. This concept is marked with the term “e-Cohesion” in the scientific discourse. Based on former studies, the concept has six key attributes that leverage its efficiency and impact on burden reduction. The relevance of these attributes has been examined in the course of an online survey carried out lately in various Member States. Preliminary results confirm the relevance of several key attributes which is supported by further evidence-based research described in this paper.
This paper has two main aims. First, to describe the deeper statistical analysis of the survey data. Second, to define the main requirements of a maturity model to measure the efficiency of national eCohesion concepts based on the relevant key attributes.