Research Police Café in Romania

Abstract

Introduction: The effectiveness of the external and internal communication of the police should be a priority in every country, since the perception of the organisation is greatly influenced by the quality of communication and PR activities.

Objectives: By involving police officers from Harghita County, we sought to answer how police officers in Romania communicate with each other, with their leaders, with fellow agencies and media providers, and how the police as an organisation presents itself to the outside world.

Methodology: We interviewed police officers from Harghita County using a research police café based on the Police Café method, which has not yet been applied in Romania. We had no influence on the process of delegation, but the random sampling was heterogeneous, so the police officers came from the fields of law enforcement, crime, human rights, crime prevention and accident prevention.

Results: The Romanian police officers involved in the research agreed that more emphasis should be placed on developing communication skills during education and further training. Further progress is also needed in the appropriate communication and professional preparation of the younger generations and in accelerating their integration.

Conclusion: In order to achieve the short, medium and long-term organisational goals of the police, it is essential to also set the professional and communication preparation of the younger generation as its banner. In order to strengthen internal professional cohesion, it is necessary to develop communication, since good quality internal communication can also have a great impact on external communication, thereby increasing trust in the police and individual police officers.