The Attitudes, Assessment and Influence of Security Systems Users

Abstract

The security managers have to face security management system’s implement problems on a daily basis. The key point is in all security improvements whether the users are able and willing to use the system properly. It is even more difficult when biometric systems should be implemented because the algorithms operate with probabilities and the users can never be sure that they are recognized with 100% accuracy. The user acceptance is strongly affected by user attitude which contains preconceptions and misconceptions. User attitude and behavior can influence by appropriate trainings and user engagement. To improve the efficiency of dissemination of knowledge concerning these attitudes it is thus also important to be able to identify opinion leaders in an organization in an efficient and reliable way. In this paper several typical questions are discussed and associated with the measurement of user experience. I show how the answers can be acquired even if the users don’t have access to computers in an organization.